The question answer page

We are manufacturers of cosmetic ingredients, we control the entire production chain of our products because we have all the necessary equipment in-house to design very high quality ingredients.

At Cosmaé, we grind, extract, sieve, mix, sterilize and filter, while ensuring the quality of the products through quality analyzes certifying the compliance and safety of the ingredients at each stage of the transformation process. raw materials.

Our ingredients are aimed at all types of beauty: male, female and also all skin types, and we offer you certified and validated recipes to accompany you well.

Yes, restrictions related to an ingredient are indicated in the precautions for use of the ingredient.

We indicate the recommended skin types in the ingredient sheets.

In general, the ingredients should be stored out of the reach of children, in their original closed container, away from heat and light. The storage times and specific storage conditions for certain ingredients are indicated in the storage conditions mentioned on the ingredient sheets.

We prefer to tell you right away, some of our ingredients are not yet available naturally because for your little confections to last over time and be totally safe for you or your tribe, you will have to rely on chemistry to guarantee the stability, durability and safety of your formula.

Be careful, we are only talking about 8 ingredients out of more than 350 references, we are not crazy either... For the moment, no natural alternative exists, but at Cosmaé, all our R&D teams are on these subjects.

We are committed to providing you with natural and organic ingredients. This is why, when possible, we certify our organic ingredients by Ecocert Greenlife according to the COSMOS standard, or according to Organic Agriculture (AB) certification for certain raw materials.

This ingredient should be discontinued.

The entire Cosmaé team, built around chemists, biologists and trainers, is on hand to guide you, in complete safety, whether for you, your darling or your tribe. Because all our recipes have been certified and validated by an external toxicologist to guarantee you the greatest safety of use, in complete transparency.

At Cosmaé, we have a team of formulation and regulatory experts. Thus, when we develop our recipes, we rely on our marketing, R&D and regulatory team to develop application formulas on the bench according to very precise specifications.

Once the formula suits us, we proceed to various tests measuring the safety, effectiveness, compliance and conservation of our finished product. Thus, all our recipes are validated and certified by an expert toxicologist. This is why, on each of the recipe sheets, we provide you with a manufacturing and traceability sheet in order to guarantee you the greatest possible security.

Cosmaé's recipes are intended for all those who wish to regain control over their consumption, by making their own natural cosmetics. Whether you are an expert or rather an apprentice chemist, it is not necessarily rocket science if you are well accompanied.

You must refer to our guide to good practices, accessible here: Good manufacturing practices

It is essential to clearly annotate the following information on your cosmetic recipe:
- Date the recipe was made
- Weighings or dosages of each ingredient
- Batch number of ingredients (see on the packaging) + photos
- Mixing time
- Temperature of ingredients and/or mixture

The expiry date of your production must be indicated on the downloadable label in each recipe card and stuck on your preparation in order to scrupulously respect this date.

Cosmaé recipes are evaluated by an expert toxicologist to validate their safety by taking into account the composition, the origin of the ingredients, the process, the results of the tests, the instructions for use of the recipe... Thus, the safety of the recipe can no longer be guaranteed in the event of a change in composition or manufacturing process...

If a product arrives damaged or an item is missing from your order, contact our customer service immediately via the contact form available here: https://cosmae.com/contact-us/, by selecting the subject of sending via the drop-down menu "I have mishaps with my package".

Cosmaé offers you a secure online payment method, via the Crédit Agricole Up2pay platform and offers several payment methods: CB, VISA and Mastercard, Paypal and Paylib. The solution is AFNOR NFS25 certified.

This means of payment is completely secure with systematically encrypted data transmission using the TLS protocol. This solution is certified and complies with the international standard that protects cardholder data. This payment method may benefit from additional anti-fraud controls.

If your payment is refused, we invite you to first contact your bank to check whether the problem is not related to your means of payment. If no problem arises on the side of the bank, we invite you secondly, to contact us via the form available at this url: https://www.cosmae.com/contact-us/ by selecting the object " I have a question about my payment".

We offer delivery through the Colissimo service. Parcels are delivered to your home within an indicative period of 4 to 6 working days. You receive an e-mail notification of dispatch directly via Colissimo when the package is processed by their service.

To change your delivery address, it's simple, go to the "My Account" section, then "My addresses". All you have to do is click on “Edit”. You can also fill in several delivery addresses (at home, at work, on vacation, etc.).

When you place your order and it is validated, you will receive a confirmation at the e-mail address you provided when creating your account. This will confirm that your order has been taken into account. You will receive a confirmation email from the carrier when your package is processed to the delivery address indicated when ordering.

Once your order has been placed, you will receive a confirmation email from the carrier at the email address you provided. This confirmation email contains a tracking number usually consisting of 13 characters (numbers and letters). By clicking on the link to the carrier's website, you can follow the steps of your package and its delivery date to your home.

If your package is indicated as delivered but you have not received it, do not hesitate to ask your post office or your neighbors to find out if they have not received it for you. If this is not the case, contact us via the contact form by selecting the subject "I have mishaps with my package".

The package may be returned to the sender in the case of an incorrectly filled in or incomplete postal address. In this case, we invite you to contact us via the contact form accessible here: https://www.cosmae.com/nous-contacter/ indicating the desired delivery address.

For the moment, we are concentrating on French territory, but we plan to deliver everywhere in Europe very soon.

You can find your invoice in pdf format in your account on the Cosmaé website, accessible at the top of the page on the right "My Account", then in the details of your order "My orders". At the top right, the "Invoice" button allows you to access the pdf.

You can change your mind, and if you decide to return part or all of your order, it must be in its original packaging (unopened bag, unopened bottle, etc.).
You must make your return request via the contact form accessible at this URL: https://www.cosmae.com/nous-contacter/

You have up to 14 days from the date of purchase to return the products to Cosmaé if they have not been opened. The return costs are your responsibility. You can contact us via the contact form for this.

You have the choice between a refund or an exchange.

A customer account is required to order on the Cosmaé website. It also allows you to manage your account and your information (delivery address, billing address, etc.), track your order, create wishlists by adding ingredients or recipes, and finally, leave a review to share your Cosmaé experience and your vision. of beauty. So don't wait any longer, and create your account!

Little memory lapse? It happens to us too!

Resetting your password is easy; go here and click on "forgot password". An e-mail will be sent to the e-mail address attached to your account, you will only have to follow the link, to create a new password.

You can subscribe to our newsletter from all the pages of the site, via the e-mail field and subscription button located at the bottom of the pages. Newsletters are made for you! They allow you to not miss anything about the Cosmaé brand: its new ingredients, its recipes in preview and all the exclusivity of its community, such as expert testimonials, or opinions and experiences of consumers. Also join us on the networks (Facebook, Instagram, Pinterest, Youtube) to re-explore beauty together.

If you want to delete your account: it is possible! Go to the “Contact” space at the bottom of your screen. You must then select "I am a customer", then as the object of sending "Other". Indicate your request and we will process it as soon as possible.

Your personal data is important to us. Cosmaé protects your data securely and transparently. Discover our Privacy Policy.

Your opinions and photos are valuable for Cosmaé because they allow us to know your experience and take it into account. Reviews also allow, between experts or beginners in the manufacture of cosmetics, to share tips, tests and small victories! Your opinions and photos may be published on our site and shared on social networks without revealing your identity. It's precious to make and share together!

If you have difficulty connecting to your Cosmaé account, you can simply create an account in the "My Account" area, then click on "Connection" and finally "Create your account". If you already have an account but access is denied, simply go to "My Account" then "Forgot your password". Also check that the email address entered is correct. You can always contact us in the "My Account" area, by clicking on "Contact us" if you are unable to connect despite these tips;)

Cosmaé is a small Breton company, located at the end of the world, in the Brest region, which has been manufacturing natural cosmetic ingredients for professionals since 2002, in an eco-responsible and sustainable approach. After 20 years of experience in the design and manufacture of cosmetic ingredients, we wanted to bring our expertise and know-how to the general public by creating Cosmaé.

Cosmaé is the opportunity to regain control of its consumption by manufacturing its own cosmetics. Whether you are an expert or rather an apprentice chemist, it is not necessarily rocket science if you are well accompanied. The entire Cosmaé team, built around chemists, biologists and trainers, is on hand to guide you, in complete safety, whether for you, your darling or your tribe.

Beauty is natural, we want to bring our expertise and know-how to as many people as possible, through good certified organic ingredients. Cosmaé is above all a brand committed to re-exploring beauty against the darkness of industrial cosmetics.

At Cosmaé, we are committed to complying with regulations. Thus, we do not practice or sponsor any animal testing for our ingredients, products or recipes in accordance with regulation 1223/2009 in force.

Several standards exist for Vegan certification. Currently we have not undertaken Vegan certification. However, our ingredients are of natural origin: vegetable, mineral or marine. Only our beeswax is considered an ingredient of animal origin.

Preserving our environment matters to us and this is also the reason that drives us to offer you cosmetic ingredients in order to move towards a zero-waste and slowcosmetic dynamic. Also, we are keen to biosource our ingredients in order to revalorize co-products and give them a second life in cosmetic use.

In addition, we value the circular economy and make sure to work with local producers when possible.

We also act on the carbon impact of our packages by using lyocell scraps, which were used to manufacture our dry masks, in order to wedge your products in the packages. We thus recycle our “industrial waste”. In addition, these lyocell scraps will undoubtedly allow you to make small wipes or eye patches that you could impregnate with a homemade serum.

Finally, we have many other positive actions on our environment that we can communicate to you by e-mail if you wish.

The story of Cosmaé is new and is being built with you. We are already imagining actions in the future that will grow with and thanks to you.

Cosmaé does its utmost to avoid packaging. We recycle shipping boxes. The wedging of our packages is made with lyocell mask scraps. Packaging is limited to kraft bags as soon as possible. A network of bulk retailers is being developed to move towards zero waste.